Meet the MBTA’s new MyCharlie website

The improved interface allows users to sign up for automatic payments, request replacement cards, and protect cards against damage and theft.

A subway train pulling up to the Longwood station on the Green Line's D branch.

The modernized MyCharlie portal is part of the MBTA’s goal to improve riders’ experiences.

Photo by @charbinger

The MBTA may need $24.5 billion to repair the subway’s myriad of issues, but T riders only need one website to manage their CharlieCards.

The new and improved MyCharlie interface, which launched this week, has streamlined the process of purchasing and maintaining transit cards, among other tasks. Through the new site, users can now easily set up automatic payments, request replacement cards, and register multiple CharlieCards under one account. The MyCharlie website also allows riders to protect their card’s balance in the event of loss, damage, or theft.

The switch to this more modern interface contributes to the MBTA’s “ongoing efforts to improve rider experience,” explained MBTA General Manager and CEO Phillip Eng.

Pro tip: Existing MyCharlie users can access their saved information by creating a new MBTA account with the same email address as their MyCharlie account.