Support Us Button Widget

Meet the MBTA’s new MyCharlie website

The improved interface allows users to sign up for automatic payments, request replacement cards, and protect cards against damage and theft.

A subway train pulling up to the Longwood station on the Green Line's D branch.

The modernized MyCharlie portal is part of the MBTA’s goal to improve riders’ experiences.

Photo by @charbinger

The MBTA may need $24.5 billion to repair the subway’s myriad of issues, but T riders only need one website to manage their CharlieCards.

The new and improved MyCharlie interface, which launched this week, has streamlined the process of purchasing and maintaining transit cards, among other tasks. Through the new site, users can now easily set up automatic payments, request replacement cards, and register multiple CharlieCards under one account. The MyCharlie website also allows riders to protect their card’s balance in the event of loss, damage, or theft.

The switch to this more modern interface contributes to the MBTA’s “ongoing efforts to improve rider experience,” explained MBTA General Manager and CEO Phillip Eng.

Pro tip: Existing MyCharlie users can access their saved information by creating a new MBTA account with the same email address as their MyCharlie account.

More from BOStoday
Hit the town and enjoy a drink after work at one of these cheers-worthy local bars. 🍸
Whether you’re a weekend warrior or the next Tiger Woods, these 13 places to play golf around Boston are sure to make for a good round.
BOS-Underground-Ink-Block
13 murals around Boston 🎨
Take an artsy adventure around the city to locate these murals.
Prepare for fall weather in Boston with these seasonal temperature and precipitation outlooks.
Check out these brunch restaurants, cafes, and diners in Boston, serving a variety of egg dishes, mimosas, bloody marys, and more.
We’ve made a concerted effort to orchestrate this roadmap, so you can focus on finding the artists you adore.
From lifting weights, indoor rock climbing, personal training, dance fitness, boxing classes, and martial arts programs — we’ve rounded up 26 gyms and fitness offerings around Boston.
Consider these our Hollywood signs.
U-Haul rolled out info on 2024 moving trends — and now you just might know a little more about your new neighbors.
Check out the newest sports debuting at the Paris 2024 Olympics, plus where you can get involved with them here in Boston.